Contact Us
Contact Halllky
We keep things straightforward. If you have a question about sizing, fabric, an existing order, or just want to know which set holds up best for your household—we’re here to help. We reply to every message personally, usually within a few hours on business days.
For general questions, order support, or product inquiries:
Support@halllky.com
We respond to all emails within 1 business day, and typically much faster during normal hours (9AM – 6PM EST).
Order & Shipping Questions
If you need to check the status of your order, visit our Track Order page. For questions about delivery times, shipping methods, or carriers, our Shipping Policy covers the details—or just email us and we’ll give you a real answer, not a script.
Returns & Exchanges
We accept returns within 30 days of delivery. No restocking fees, no hassle. If something isn’t right, start by emailing us with your order number, and we’ll guide you through the process. Full terms are in our Return & Refund Policy.
Privacy & Data
We don’t sell your information, and we don’t share it with third parties for marketing. If you have questions about how we handle your data, our Privacy Policy explains everything in plain language. For specific requests (like data removal or correction), email us directly.
Wholesale & Partnerships
We work with a select group of US-based retailers and hospitality partners. If you’re interested in carrying Halllky bedding in your store or property, email us with “Wholesale” in the subject line, and we’ll send you our line sheet and terms.
Press & Media
For editorial inquiries, product samples, or interview requests, reach out via email with “Press” in the subject. We’re happy to provide high-res images, fabric swatches, or detailed material specs.
Mailing Address
We don’t operate a retail storefront, but you can reach us by mail at our US fulfillment center address for returns or formal correspondence. Please contact us via email first to get a return authorization and the correct return address—we use different warehouses depending on your region.
For general mail (non-returns), you can write to:
Halllky
1423 Oakwood Lane
Pasadena, CA 91103
This address is for correspondence only—returns sent without prior authorization may not be processed. Always email us first.
Response Times & What to Expect
- Email replies: within 1 business day (usually 2–4 hours during EST business hours)
- Order updates: real-time via Track Order, or we’ll reply with specific details if you email
- Return approvals: within 24 hours of your initial email
- Policy questions: we’ll send you the relevant sections and clarify anything ambiguous
We don’t use bots or automated ticket systems. When you email, you get a real person who knows our products and policies inside out.
Before You Email
If you have a question about shipping times, check our Shipping Policy first—it covers domestic and express options, plus estimated delivery windows. For return eligibility, our Return & Refund Policy has clear criteria. And if you’re wondering about how we use your data, our Privacy Policy is as straightforward as we could make it.
Still not sure? That’s what we’re here for. Email us and we’ll get you a clear answer.