Shipping Policy – Halllky Bedding

Shipping Policy

We ship all orders from our US warehouses. Our goal is to get your bedding to you as quickly and reliably as possible, without hidden fees or unnecessary delays.

Shipping Rates

  • Free Standard Shipping – on all orders of $39.00 or more (before tax).
  • Flat Rate Shipping – $5.99 for orders under $39.00.

We do not charge handling fees or fuel surcharges. The price you see at checkout is the total shipping cost.

Delivery Timeframes

Standard shipping typically takes 3–6 business days from the date your order leaves our warehouse. Most orders ship within 1–2 business days of being placed. Business days are Monday through Friday, excluding US federal holidays.

Expedited shipping options are available at checkout for an additional fee – these generally arrive in 1–3 business days.

Order Processing

Orders placed before 2:00 PM EST are usually processed the same business day. Orders placed after that time, on weekends, or on holidays will begin processing on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Tracking Your Order

Once your order ships, we send you a tracking number via email. You can also check the status of your delivery at any time on our Track Order page. If your tracking shows no movement for more than 3 business days, email us and we will look into it with the carrier directly.

Shipping Destinations

We currently ship to all 50 US states and US territories, including APO/FPO addresses. We do not ship internationally at this time, but we are evaluating options for Canada and select European countries – check back or email us if you have a specific request.

Delivery Address Changes

If you need to change your shipping address after placing an order, email us as soon as possible. We can update the address only if your order has not yet been packed or handed to the carrier. Once shipped, we cannot reroute the package, but we will help you coordinate with the carrier to attempt delivery or return.

Lost, Damaged, or Stolen Packages

If your package shows as delivered but you cannot find it, first check with neighbors, your building front desk, or any delivery instructions you left for the carrier. If it still does not turn up within 48 hours, contact us and we will open a trace with the shipping carrier.

For packages damaged in transit, keep the original packaging and take photos of the damage. Email us within 3 days of delivery with your order number and photos – we will arrange a replacement or refund as quickly as possible.

We are not responsible for packages stolen after they are marked as delivered. However, we will work with you to file a claim with the carrier if their tracking confirms delivery incorrectly.

Free Shipping Threshold – Important Details

The $39.00 free shipping threshold applies to the subtotal of your order before tax and after any discounts or promo codes are applied. If your order total drops below $39.00 due to a return or cancellation, the original shipping charge may be deducted from your refund.

Combined Orders

If you place multiple orders that all qualify for free shipping, they will ship separately based on warehouse availability and item readiness. We do not combine orders for shipping purposes unless you specifically request it and both orders are still in processing – email us and we will do our best to accommodate.

Returns and Shipping Costs

If you return an item, you are responsible for return shipping costs unless the return is due to a defect, damage, or our error. In those cases, we provide a prepaid return label. For more details, see our Return & Refund Policy.

If you received free shipping on your original order and return part of it, the value of the free shipping is not deducted from your refund – we do not penalize you for taking advantage of the free shipping threshold.

Questions About Shipping

If you have any shipping-related question not covered here – whether it’s about a specific carrier, delivery window, or a missing package – email us at Support@halllky.com. We do not outsource shipping support, so you will get a clear answer from someone who can actually look into your order details.

You can also refer to our About Us page for more background on how we operate.