Return & Refund Policy – Halllky Bedding

Return & Refund Policy

We want you to be confident in your bedding purchase. If something isn’t right, we make returns straightforward. No restocking fees, no long email chains, no hidden conditions.

Return Window

You have 30 days from the date your order is delivered to initiate a return. Items must be returned in their original condition—unwashed, unused, and free of stains or odors. We inspect all returns and reserve the right to decline a refund if the item shows signs of excessive use or damage beyond normal handling.

If you are outside the 30-day window but within 60 days, contact us anyway—we handle exceptions on a case-by-case basis, especially for gifts or delayed deliveries.

How to Start a Return

  • Email us at Support@halllky.com with your order number and the item(s) you wish to return.
  • We will reply with a return authorization and the correct return address for your region.
  • Pack the items securely in their original packaging if possible, and ship them using a trackable method.
  • Once we receive and inspect your return, we process the refund within 3–5 business days.

We do not accept returns without prior authorization—items sent back without a return authorization may be refused or delayed.

Return Shipping Costs

  • Returns for change of mind or size preference – you are responsible for return shipping costs.
  • Returns for defects, damages, or our error – we provide a prepaid return label at no cost to you.

If you used free shipping on your original order, we do not deduct the shipping amount from your refund when you return part or all of your order.

Refund Processing

Refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 3–10 business days for the credit to appear on your statement. We send a confirmation email when your refund is initiated.

If you paid with a gift card or store credit, the refund will be credited back to your Halllky account as store credit, which you can use on future orders.

Exchanges

We do not offer direct exchanges. If you need a different size or color, simply return the original item and place a new order. This is faster and more reliable than waiting for an exchange to process. We will not charge a restocking fee on the return, and we will help you coordinate timing if you are concerned about inventory.

Damaged, Defective, or Incorrect Items

If you receive a damaged or defective product, or if we shipped the wrong item, email us within 7 days of delivery with your order number and clear photos of the issue. We will:

  • Send a replacement at no cost, or
  • Issue a full refund including original shipping charges, or
  • Provide a prepaid return label if we need the item back for quality review.

We do not ask you to pay return shipping for our mistakes.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Opened mattress protectors or mattress pads
  • Pillows or pillow protectors if the packaging has been opened
  • Final sale or clearance items (clearly marked at time of purchase)

If you are unsure whether your item qualifies, email us before purchasing.

Refund Timing for Gift Orders

If you received bedding as a gift and need to return it, we can issue a refund to the original purchaser’s payment method, or we can issue store credit to you for the value of the item. Just let us know your preference when you email us.

International Returns

We currently ship only within the US, so all returns originate from domestic addresses. If you are returning from a US territory or APO/FPO, the same policies apply—email us first, and we will give you the correct return address and instructions.

Our Commitment

We process returns fairly and quickly. If you have any concern about your return—whether it’s a delay, a tracking issue, or a question about eligibility—email us and we will personally review your case. We do not use automated systems to reject returns or delay refunds.